General Terms and Conditions of Sale

ARTICLE 1 – SCOPE

These General Terms and Conditions of Sale (hereinafter “GTC of Sale”) apply, without restriction or reserve, to all sales concluded by the Seller with non-professional buyers (hereinafrer, “the Customer” or “the Customers”), seeking to purchase the products offered for sale (hereinafter, “the Products”) by the Seller on the www.hyaluronicexpertise.com website.

The products offered for sale on the website are:

  • In-person training courses carried out in a beauty institute (Hyaluron Pen, Plasma Pen, Hydro Facial, Microneedling & BB Glow, etc.)
  • Online training courses available for 3 months after the date of purchase (Hyaluron Pen, Plasma Pen, Hydro Facial, Microneedling & BB Glow, etc.)
  • Training courses combining an in-person and an online component for 3 months (Hyaluron Pen, Plasma Pen, Hydro Facial, Microneedling & BB Glow, etc.)

 

The main characteristics of the Products, including specifications, illustrations and indications of the size or capacity of the Products are presented on the www.hyaluronicexpertise.com website, which the Customer should read before placing an order.

Choosing and purchasing a product is the Customer’s sole responsibility.

Product offerings are subject to available stocks, as specified when placing the order.

These GTC of Sale are available at any time on the www.hyaluronicexpertise.com website and will prevail over any other document.

The Customer states that he has read these GTC of Sale and has accepted them by checking the box provided for this purpose before the implementation of the online ordering procedure on the www.hyaluronicexpertise.com website.

In the absence of proof to the contrary, the data stored in the Seller’s computer system shall constitute proof of all transactions concluded with the Customer. The Seller’s contact information are as follows: Hyaluronic Expertise, SAS (Simplified Joint-Stock Company)

Hyaluronic Expertise, SAS (Simplied Joint-Stock Company), with a share capital of €1000, registered under the RCS (Trade and Companies Register) of Montpellier, under the number 832907323, address: 1 rue pasteur, 34170, Castelnau lez, France, email address: contact@hyaluronicexpertise.com phone number: +33(0)467727922 Intra-community VAT number

The Products presented on the www.hyaluronicexpertise.com website are offered for sale for the following territories: European Union, World.

ARTICLE 2 – PRICE

The Products are provided at the current rates listed on the www.hyaluronicexpertise.com website, at the time the order is registered by the Seller. Prices are in Euros and include tax. The prices take into account any reductions that would be granted by the Seller on the www.hyaluronicexpertise.com website.

These rates are fixed and not subject to revision during their period of validity but the Seller reserves the right outside the validity period, to change the prices at any time.

The payment requested from the Customer is the total amount of the purchase. An invoice is drawn up by the Seller and given to the Customer when the products ordered are delivered.

ARTICLE 3 – ORDERS

It is up to the Customer to select on the www.hyaluronicexpertise.com website the Products he wishes to order, according to the following terms:

– The customer accesses our website online
– The client visits an online training course or a webpage regarding an in-person training course
– After reading the services offered and the FAQs, the Customer can decide which service suits him best – In the meantime, while browsing, the Customer will consult the general terms of sale of our website in order to know the best conditions applicable to a purchase made on our platform.
– The Customer will click the “buy” or “book” button of one or more of our in-person or online training courses or the combined virtual product (in-person and online training course)
– The Customer will find fimself on the order page and will fill his payment information (surname, first name, address, postcode, city, state, email address, company name, intra-community VAT number)
– The Customer will then have to choose the method of payment that suits him between Credit card, PayPal (using his card or his account), American Express card, Pagantis (payment in 2, 3 or 4 instalments) or bank transfer.
– The Customer will be able to click “Pay” or “Order” to proceed to the payment of his order, using one of the chosen payment methods.
– The Customer will be redirected to a Thank You webpage. In addition to this, one or more emails necessary to obtain his digital products will be sent to the address previously communicated in the payment form.
– Once the order has been confirmed, the Customer will be able to access their online training course and/or will receive an email including the details of the booking confirmation of their in-person training course. Product offers are valid as long as they are visible on the website, within the limits of available stocks. The sale will only be considered valid after payment of the full price. It is the Customer’s responsibility to verify the accuracy of the order and immediately report any errors.

Any order placed on the www.hyaluronicexpertise.com website shall be considered as the formation of a remote contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. The Customer will be able to follow the status of his order on the website. ITEM 3 BIS – CUSTOMER AREA – ACCOUNT

To place an order, the Customer is requested to create an account (personal space).

To this end, he must register by filling out the form that will be made available to him at the time of his order and undertakes to provide sincere and accurate information regarding his civil status and his contact details, in particular his email address.

The Customer is responsible for updating the information provided. He is informed that he can change them by logging into his account.

To access his personal space and order history, the Customer will need to identify himself using his username and password, which will be communicated to him after registration and which are strictly personal. Therefore, the Customer shall refrain from any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it.

The Customer may also request to opt-out by going to the dedicated webpage on their personal space or by sending an email to: contact@hyaluronicexpertise.com. This will be effective within a reasonable period of time.

In the event of non-compliance with the general terms and conditions of sale and/or use, the www.hyaluronicexpertise.com website will have the possibility of suspending or even closing a customer’s account following a formal notice, sent via email and which has remained without effect.

Any deletion of the account, for whatever reason, will result in the outright deletion all the Customer’s personal information.

Any event due to a case of force majeure resulting in a malfunction of the website or server and subject to any interruption or modification in case of maintenance, does not result in the engagement of the responsibility of the Seller.

The creation of the account leads to the acceptance of these terms and conditions of sale.

ARTICLE 4 – TERMS OF PAYMENT

The price is paid through secure payment, according to the following terms:

  • payment by credit card
    Or payment using bank transfer to the Seller’s bank account (the details of which are communicated to the Customer when the order is placed)

The price is payable in cash by the Customer, in full, on the day the order is placed.

Payment data is exchanged in an encrypted mode, using the protocol defined by the authorised payment provider for banking transactions carried out on the www.hyaluronicexpertise.com website.

Payments made by the Customer shall not be considered final until the Seller has successfully collected the sums due.

The Seller shall not be obliged to proceed with the issuance of the Products ordered by the Customer if the Customer does not pay the price in full under the abovementioned conditions.

ARTICLE 5 – DELIVERIES

Products ordered by the Customer will be delivered in France or in the following area(s): World.

ARTICLE 6 – TRANSFER OF OWNERSHIP

Online training courses are made available by the Seller for the Customers. Nevertheless, the sale of online training courses is for a period of 3 months during which the Seller authorises its customers to access the Hyaluronic Expertise courses®, which are part of its intellectual property.

It shall be noted that the sale of online training courses does not represent a transfer of ownership of the Products from the Seller to the Customer. Once the 3-month period has expired, access to the course will stop and Hyaluronic Expertise® will, as before, retain the entire intellectual property rights relating to these online Hyaluronic Expertise® courses. Any legal or natural person who reproduces all or part of the courses on this platform will be exposed to legal proceedings for damages.

Similarly, the intellectual property of the theoretical courses handed out during the in-person training courses will be entirely retained by Hyaluronic Expertise. Any legal or natural person who will reproduces all or part of the courses handed out during the in-person training courses will be exposed to legal action for damages.

ARTICLE 7 – RIGHT OF WITHDRAWAL

Given the nature of the Products sold, orders placed by the Customer do not enjoy a right of withdrawal.

The contract is therefore considered final as soon as the Customer places the order, according to the terms stated in these GTC of Sale.

An exception is made for in-person training courses, please see the conditions below.

A full refund of an in-person training course can occur in the following case:

The request for reimbursement is made 2 weeks (14 days) or more prior to the date of the in-person training course

A partial refund of an in-person training course may occur in the following case:

The request for reimbursement is made at least 1 week (7 days) before the date of the in-person training course. Half of the fee of the in-person training course will be refunded.

The refund cannot be made in the following case:

The request for reimbursement has been made within one week (less than 7 days) before the date of the in-person training course.

Requests for refunds shall be made in writing and within the specified time limits to contact@hyaluronicexpertise.com.

These measures are taken to protect our instructors and limit the risk of cancellations which would jeopardise the quality of our services.

ARTICLE 8 – SELLER’S LIABILITY – GUARANTEES

Provisions relating to legal guarantees

The Seller shall not be held liable in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
  • in case of misuse, use for professional purposes, negligence or failure of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
    The photographs and graphics presented on the website are not contractual and the Seller shall not be held liable for them.

The Seller’s guarantee is, in any event, limited to the postponement or reimbursement of an in-person training course within the time limit.

The postponement of a training course can be done up to 2 weeks before the training course. After this period, a training course can no longer be postponed or modified and the reimbursement provisions relating to an in-person training course shall apply.

ARTICLE 9 – PERSONAL DATA

The Customer is informed that the collection of his personal data is necessary for the sale of the Products and their delivery, and is entrusted to the Seller. This personal data is collected only for the execution of the sales contract.

The Customer is also informed that the collection of his personal data is also necessary for the following purposes:

Service “Google Analytics” Service “Google Fonts” Service “Google reCAPTCHA” Service “Vimeo” Service “YouTube” Service “PayPal” Service “Instagram” Service “WooCommerce” Service “Sourcebuster JS” Service “WordPress” Service “Automattic” Service “CartFlows Funnel Builder” Service “Divi (Elegant Themes)” Service “MailChimp” Service “JetPack” Service “WordFence” Service “Admin” Service “Help Scout” Service “Redux” Service “ET Editor” Service “Dailymotion” Service “Facebook”.

For more information, please visit the “Cookie Policy (EU)” section.

9.1 Collecting personal data

The personal data collected on the www.hyaluronicexpertise.com website are the following: Account opening when creating the Customer/User account: Names, first names, postal address, phone number and email address.

Payment: as part of the payment of the products available on the www.hyaluronicexpertise.com website, the latter records financial data relating to the customer’s bank account or credit card.

9.2 Recipients of personal data

Personal data is used by the Seller and his co-contractors to execute the contract and ensure the efficiency of the sale and delivery of the Products.

The co-contractor(s) is (are):

  • Payment providers
    Payment partners: PayPal, Crédit Agricole, Pagantis, AMEX.

    And, the people in charge of the smooth running of the website who carry out activities such as website maintenance, monitoring the performance of the platform, confirmation of orders made, interaction on forums, management of information on digital products and services, as well as customer service.

9.3 Data controller

The person responsible for processing the data is the Seller, within the meaning of the loi Informatique et libertés (French Data Protection Act) and of the General Data Protection Regulation 2016/679, of May 25 2018.

9.4 Limitation of data processing

Unless the Customer gives his express consent, his personal data is not used for advertising or marketing purposes.

9.5 Data retention period

The Seller will retain the data collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability. 9.6 Security and Privacy: The Seller implements organisational, technical, software and physical digital security measures to protect personal data from unauthorised tampering, destruction and access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Enforcement of Customer and user rights

Under the regulations applicable to personal data, Customers and users of the www.hyaluronicexpertise.com website have the following rights:

  • They can update or delete the data regarding them in the following way: contact us at contact©hyaluronicexpertise.com.
    They may delete their account by writing to the email address listed in Article 9.3 “Data controller”
    They may exercise their right to access their personal data by writing to the address listed in article 9.3 “Data controller”
    If the personal data held by the Seller is inaccurate, they may request an update of the information by writing to the address listed in Article 9.3 “Data controller”
    They can request the removal of their personal data, in accordance with the applicable legislation on data protection, by writing to the address listed in Article 9.3 “Data controller”
    They may also request the portability of the data held by the Seller to another provider
    Eventually, they may refuse the processing of their data by the Seller

These rights, if they do not object to the purpose of the treatment, can be exercised by sending a request through mail or e-mail to the Data controller, using the abovementioned contact details.

The Data controller should provide the Customer with a response, within a maximum of one month. In case of refusal to grant the Customer’s request, reasons must be given. The Client is informed that in the event of a refusal, he can file a complaint with the CNIL (3 Place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the option to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of the www.hyaluronicexpertise.com website is the property of the Seller and its partners and is protected by French and international intellectual property laws.

Any full or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

ARTICLE 11 – APPLICABLE LAW – LANGUAGE

These GTC of Sale and the operations arising from them are governed by and subject to French law.

These GTC of Sale are written in French. If they are translated into one or more foreign languages, only the French version shall prevail in the event of a dispute.

ARTICLE 12 – DISPUTES

For any complaint, please contact the customer service at the Seller’s postal or email address listed in ARTICLE 1 of these GTC of Sale.

The Client is informed that in any event, he may resort to conventional mediation, to existing sectoral mediation bodies or to any alternative dispute resolution (e.g. conciliation) in the event of a dispute.